How it works

We love to keep it most convenient for our clients to be able to onboard with us and get their workflow streamlined.

Introduction

We are a BPO company with a vision of building long-lasting relationships. Our services include call answering, appointment scheduling, sales, and callback services. With extensive experience working with healthcare offices across the US, we have a deep understanding of various EMR and EHR systems and how each office's workflow operates. Our expertise guarantees significant cost savings and enables our clients to operate more efficiently than ever before.

a sign that reads boarding assistance assistance assistance assistance assistance assistance assistance assistance assistance assistance assistance

How it works

Introduction

Shadow Sessions

Good to go!

The First step is to introduce you to our managers that will be leading the team.

Once we've identified the tasks we'll handle, our managers will shadow your staff for up to three weeks (FYI Free of cost) to understand your processes and begin creating detailed training materials and notes. The shadowing period typically lasts about a week, depending on the project's complexity. This comprehensive preparation ensures our team is fully ready to take on the tasks and deliver top-quality service to your company.

We handle all the tasks while your staff shadows our managers, gaining valuable insights into the process. A brief Q&A session with our team and your staff ensures smooth communication and understanding. From there, we're fully equipped to manage the tasks, allowing you to focus on your core business without any worries

Ensuring Quality Standards Always

We take our work seriously, focusing on productivity and quality to deliver the best results.

We take a proactive approach to training our Q&A department, ensuring they work alongside the team on projects and monitor activities and tasks on a routine basis. By keeping track of all relevant workflow stats, we are able to suggest changes proactively, aiming to minimize errors and address issues before they escalate. Our belief is that happy patients lead to happy clients, and in turn, foster long-lasting relationships. We understand the importance of acting before issues arise, rather than waiting for problems to become unmanageable. Our commitment to monitoring and improving our processes ensures that we consistently deliver high-quality results to our clients.